Zoho CRM Tip: Potential Stages and Stage History
The module named Potentials have started to roll out, for new customers, this being named as Deals by Zoho. It has also been called or renamed (by users, not Zoho) Opportunities. Regardless of the naming convention used, the functionality is the same. There are benefits to using Potentials, including a number of pre-built reports for Pipeline etc. being available and the Kanban function for organizing Views. Potential is the revenue opportunity associated to an Account/Contact. It is what you are hoping to sell to them. The Stage field is the primary field aligning Zoho to your sales process for reporting, forecasting and more. It’s recommended to customize this to align to the steps/stages in your sales process.
The Potential Stages:
As you work with a Potential, change their Stage until they are ‘Closed Won or ‘Closed Lost’. You can change the stage in the graphic or in the field. Your organization’s administrator can set the stages and probability in the Admin panel as well:
The Potential Stage History
See below how you can scroll down (also by clicking in Quick Link of the Related List on the left menu) to the content below the Potential profile and see the Stage History as you edit the Stage over time.
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